Shipping policy

Thank you for choosing WALTER TODD. Based in Wellington, New Zealand, our online store focuses on retailing premium fresh frozen seafood. We abide by strict order handling protocols and adopt insulated cold-chain packaging with ice packs to preserve freshness, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and cold sealed packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All seafood orders will be delivered via chilled express shipping service, with an estimated delivery period of 3 to 7 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, customs inspections, extreme weather, regional traffic restrictions and official holidays. Rural areas may require additional transit time.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
WALTER TODD shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Perishable seafood cannot be reshipped after return.
Lost or Damaged Packages
If your seafood parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 2 days after the scheduled delivery date.
Long-distance transportation may cause temperature fluctuation or packaging rupture to seafood products. If you receive damaged goods or thawed products, please retain the original outer packaging and take clear evidentiary photos within 6 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Seafood Storage and Usage Notice
Each seafood product is attached with exclusive storage guidelines, covering frozen, chilled and fresh raw seafood. Customers shall store, thaw and consume products following official prompts. We reject after-sales claims for product spoilage caused by improper storage, delayed collection and improper handling after delivery.
International Shipping and Customs Notice
We provide global cross-border shipping services for all seafood merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local import declaration regulations. Some countries have restrictions on importing raw seafood, and buyers need to confirm local import rules before ordering.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: WALTER TODD
Phone number: +64 21 386 5927
Email: info@waltoda.shop
Physical address: 63 Raroa Road, Kelburn, Wellington 6012, New Zealand